Privacy Notice

Last updated: 26 October 2026

This Privacy Notice (Aviso de Privacidad) explains how TerraTight Mexico collects, uses and protects your personal data when you visit mx.terratight.com, send us an enquiry or buy our products. It is issued under the Federal Law on the Protection of Personal Data Held by Private Parties (LFPDPPP) and its regulations.

1. Who is responsible for your data

FINICS MEXICO, S.A. de C.V. (“TerraTight Mexico”)
Av. José Vasconcelos 430, Int. 213, Col. Del Valle, 66220 San Pedro Garza García, Nuevo León, Mexico
RFC: FIN2211295IA
Email: info@terratight.com

2. Personal data we collect

• Identification and contact data: name, email address, telephone number and delivery address.
• Billing data: when you request a CFDI invoice, your RFC, legal name, tax regime, fiscal postal code and CFDI use.
• Order data: the products you buy, order value, payment status and delivery details. We do not store full card numbers; card payments are handled by our payment provider.
• Enquiry data: the information you include when you contact us, such as project size, location and surface type.
• Technical data: IP address, browser and device information and cookies, as described in our Cookie Policy.

We do not ask for sensitive personal data.

3. Why we use your data

Primary purposes (needed for our relationship with you)

• To process, deliver and follow up your orders.
• To issue invoices (CFDI) and comply with tax and accounting obligations.
• To answer enquiries, prepare quotations and provide technical support.
• To handle cancellations, returns and warranty claims.
• To keep the website secure and working correctly.

Secondary purposes (optional)

• To send you information about new products, application guides and offers.
• To ask for feedback about your purchase.

If you do not want your data used for secondary purposes, email info@terratight.com with the subject “Secondary purposes”. Refusing secondary purposes will never affect your orders.

4. Who we share your data with

We share personal data only with service providers that help us run the store, such as couriers, payment processors, our website host and email services. They act on our instructions and may not use your data for their own purposes. We will also disclose data to authorities when the law requires it.

We do not sell your personal data, and we do not transfer it to third parties for their own purposes without your consent, except where the law allows us to.

5. Your ARCO rights

You have the right to Access your personal data, Rectify it if it is inaccurate, Cancel it when it is no longer needed, and Oppose its use for specific purposes. You may also revoke your consent or ask us to limit how we use or disclose your data.

To make a request, email info@terratight.com and include:

• your full name and an email address for our reply;
• a copy of an official ID (or proof of your representative’s authority);
• a clear description of the data and the right you want to exercise;
• any document that helps us locate your data, such as an order number.

We will reply within 20 business days, and if your request is granted we will put it into effect within the following 15 business days.

6. Cookies

Our website uses cookies that keep the cart and checkout working. You can find the full list and how to control them in our Cookie Policy.

7. Changes to this notice

We may update this Privacy Notice when our services or the law change. The current version is always published on this page with its update date.

8. Contact

For any question about your personal data, write to info@terratight.com. If you believe your rights have not been respected, you may also contact the competent data protection authority in Mexico.